Software Technical Services

We provide technical services to a broad range of laboratories, donor centers, and hospitals. Our technical services team understands that without proper system installation, configuration, and maintenance you risk additional costs due to delays in implementation, staff inefficiency caused by slow software performance, and process issues as a result of lost or missing data. Our experienced team can help ensure that your regulated and non-regulated mission-critical software and hardware systems are installed, configured, and maintained so you can focus on what you do best — providing quality healthcare.

Help reduce your costs and risks

The mission of our technical services team is to help ensure that you don’t have to worry about the time, cost, and risks associated with the technical aspects of your regulated, mission-critical software and hardware systems.


  • Technical services are now available for the entire software solutions portfolio
  • eDonor support is now offered
  • Extended technical services now include installation of technical bulletins

Software Application Installation and Table Build Assistance
  • Work with our team to help ensure your new software is installed and configured correctly to avoid delays in implementation.

Software Application Upgrades

  • Take advantage of the enhanced efficiency and functionality of the latest software release quickly by engaging technical services to provide the installation and configuration.

Hardware Consulting

  • Let us help you select the most efficient and cost-effective platform for a single facility or geographically diverse network of facilities.

Data Conversions and Data Migration

  • Rely on us to move existing data from one system to another efficiently while helping to minimize risk.

Health Level 7 (HL7) Interfacing

  • Consult with our team to help ensure orders, donor and patient results, and billing information are sent and received throughout your various systems.

Instrument Interface Installation and Setup

  • Engage our team to provide critical analyzer, instrument, and equipment interfaces on-time and on-budget.

Custom Reporting

  • Unlock the power of data by allowing us to fulfill your requirements by generating reports tailored to your operation’s needs.

Label Customization

  • Allow our technical services team to create or update your labels.

Database Restore and Recovery Services

  • Let our team recover and restore your data to save time and help reduce risks.

Extended Technical Support Services

  • Enroll in our extended services program and our team will provide predictable upgrade expenses and proactive monitoring of your system’s database.